OUTERSHED LLC

Last Modified: July 2026

Acceptance of the Terms Of Service

These Terms of Service are entered into by and between you and OUTERSHED LLC, a New York limited liability company (“Company,” “OUTERSHED,” “we,” “us,” or “our”). The following terms and conditions, together with any documents expressly incorporated by reference, including without limitation the Company’s Privacy Policy located at: www.outershed.com/privacy (collectively, the “Terms”), govern your access to and use of the Company’s website located at www.outershed.com (the “Website”), including any content, functionality, information, scheduling tools, waivers, forms, or services made available through the Website or at Company-operated facilities (collectively, the “Services”).

These Terms apply to all individuals who access or use the Website or Services, including:

visitors to the Website (“Visitors”); and
individuals who schedule, purchase, or otherwise use any Services offered by the Company (collectively, “Users,” “you,” or “your”).

Please read these Terms carefully before using the Website or Services. By accessing or using the Website or Services, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or Services.

1. Eligibility. You must be at least thirteen (13) years of age to access or use the Website. Certain Services may be subject to additional age requirements, which will be disclosed at the time of booking or use.

By accessing or using the Website or Services, you represent and warrant that:

you are at least the minimum age required to do so;
you are legally capable of entering into a binding agreement; and
your use of the Website and Services complies with all applicable laws and regulations.

If you do not meet these requirements, you must not access or use the Website or Services. Certain Services may require additional age or eligibility requirements, disclosed at time of booking.

2. Nature of Services / No Medical Services. The Services offered by the Company are provided for general wellness, recovery, and recreational purposes only. The Company does not provide medical advice, diagnosis, or treatment, and use of the Website or Services does not create a healthcare provider–patient relationship. Additional terms, including waivers and releases, may apply to specific Services.

3. Health, Medical, and HIPAA Disclaimer; Incorporation of Waivers. The Website and Services are provided for general informational, scheduling, administrative, and wellness-related purposes only. OUTERSHED does not provide medical services, medical advice, diagnosis, or treatment, and use of the Website or Services does not create a healthcare provider–patient relationship. Nothing on the Website or provided through the Services is intended to diagnose, treat, cure, or prevent any disease or medical condition, or to be a substitute for professional medical advice. You are solely responsible for consulting with a qualified healthcare professional regarding your individual health needs and for determining whether participation in any Services is appropriate for you.

OUTERSHED is not a “covered entity” or “business associate” as those terms are defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and does not collect, store, maintain, or process protected health information (“PHI”). Any information you choose to provide through the Website, booking tools, forms, communications, or otherwise, including health-related or wellness information—is not treated as PHI. You agree not to submit or disclose PHI through the Website or Services. If you voluntarily disclose any health or medical information, you do so at your own risk and agree to defend, indemnify, and hold harmless OUTERSHED from any claims, liabilities, losses, damages, or expenses arising out of or related to such disclosure.

Participation in in-person Services or use of Company facilities may require execution of separate waivers, releases, assumptions of risk, and indemnification agreements (collectively, “Facility Waivers”), which are incorporated by reference into these Terms. In the event of any conflict between this subsection and any executed Facility Waiver, the Facility Waiver shall control with respect to the applicable Services.

4. Modifications to the Terms. The Company reserves the right to revise and update these Terms at any time in its sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Website thereafter. Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of the changes.

5. Website Availability; Modifications; No Guarantee. The Website and any content, features, functionality, or Services made available through the Website are provided on an “as-is” and “as-available” basis. The Company reserves the right, in its sole discretion and at any time, to withdraw, modify, suspend, discontinue, or change the Website, or any portion thereof, including content, features, scheduling tools, forms, pricing information, or availability of Services, with or without notice.

The Company does not guarantee that the Website, or any part of it, will be available, uninterrupted, timely, secure, or error-free, or that defects will be corrected. Access to the Website may be interrupted or restricted from time to time due to maintenance, technical issues, system failures, third-party service interruptions, or other reasons beyond the Company’s control.

To the fullest extent permitted by law, the Company shall not be liable for any unavailability, interruption, modification, suspension, or discontinuation of the Website or any Services, or for any loss or damage arising from your inability to access or use the Website.

You are responsible for making all arrangements necessary to access the Website and for ensuring that any person who accesses the Website through your internet connection is aware of these Terms and complies with them.

6. Account Registration. Certain features of the Website, now or in the future, may require you to create an account, submit registration information, or interact with third-party service providers used for scheduling, waivers, forms, payments, or related functionality.

If you choose to create an account or provide registration information, you represent and warrant that all information you provide is accurate, current, and complete. You agree to maintain the accuracy of such information for as long as you continue to access or use the applicable features. Any information you submit in connection with an account or registration process is governed by the Company’s Privacy Policy, and you consent to the Company’s collection, use, and disclosure of such information as described therein.

If you are provided with, or choose, login credentials in connection with any account, you are solely responsible for maintaining the confidentiality of those credentials and for all activities that occur under your account. You agree to notify the Company promptly of any unauthorized use of your account or any other security breach.

The Company does not guarantee that any account, feature, or functionality will remain available for any period of time and reserves the right, in its sole discretion, to suspend, restrict, or terminate access to any account or feature at any time, with or without notice, including if the Company believes these Terms have been violated or if such action is necessary to protect the Website, Users, or the Company.

7. Bookings, Scheduling, and Third-Party Tools. Certain Services offered by the Company may be scheduled, booked, paid for, or otherwise managed through the Website or through third-party platforms, software, or service providers (including scheduling systems, waiver platforms, payment processors, or customer management tools) (collectively, “Third-Party Tools”).

The Company does not control, operate, or guarantee the availability, accuracy, functionality, or performance of any Third-Party Tools. The Company is not responsible for errors, interruptions, outages, delays, data loss, scheduling conflicts, double bookings, payment processing issues, or other issues arising from the use of any Third-Party Tools, whether accessed through the Website or otherwise.

Booking availability, confirmations, cancellations, rescheduling, refunds, and payment processing may be subject to additional terms, policies, or conditions imposed by the applicable Third-Party Tool or as otherwise posted or communicated by the Company from time to time. By using any booking or scheduling feature, you acknowledge and agree that such terms and policies may apply and that you are responsible for reviewing them.

The Company reserves the right, in its sole discretion, to modify, suspend, or discontinue any booking, scheduling, or payment functionality at any time, including changing Third-Party Tools used to support such functionality, without notice or liability. Cancellation, rescheduling, late-arrival, and no-show terms may be described at checkout, in a posted policy, in a confirmation message, or within the applicable Third-Party Tool, and may vary by Service. Where applicable, those terms are incorporated into these Terms by reference. Submitting a request or booking does not guarantee availability of any specific time, Service, or amenity.

8. Payments and Fees. Certain Services may require payment, deposits, membership fees, packages, or other charges ("Fees"). If Fees apply, the amount due, timing of payment, and any related terms (including taxes, if applicable) will be presented to you at the time of booking, purchase, or check-in, including through any Third-Party Tool.

Unless expressly stated at the time of purchase or booking:

Fees are non-refundable, and
The Company does not offer credits for unused sessions or partially used periods.

If a refund, credit, or reschedule exception is offered, it will be governed by the policy presented to you at the time of booking/purchase (or in a posted Company policy), and any applicable Third-Party Tool requirements. You authorize the Company (and/or its Third-Party Tools) to charge the payment method you provide for Fees you approve at checkout and for any additional amounts you authorize (for example, permitted fees tied to cancellations/no-shows where disclosed at the time of booking).

9. Prohibited Uses. You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Website or Services in any way that:

Violates any applicable law, regulation, or ordinance;
Interferes with, disrupts, damages, or impairs the Website, its functionality, or the experience of other users;
Attempts to gain unauthorized access to any portion of the Website, systems, or data;
Misuses, copies, reproduces, distributes, or exploits Website content for commercial purposes without the Company’s prior written consent;
Submits false, misleading, or inaccurate information, including in connection with inquiries, bookings, waivers, or forms;
Engages in abusive, harassing, threatening, or inappropriate behavior toward the Company, its staff, or other users; or
Uses the Website or Services in a manner inconsistent with their intended wellness, informational, or scheduling purposes.

The Company reserves the right to suspend or terminate access to the Website or Services, without notice, if we determine in our reasonable discretion that a user has violated this section or otherwise misused the Website or Services.

10. Intellectual Property Rights. The Website and all content, features, and functionality made available through the Website or Services, including, without limitation, all text, graphics, images, photographs, videos, audio, design elements, layout, compilations, and the selection and arrangement thereof (collectively, the “Content”), are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. These Terms grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website and Content solely for your personal, non-commercial use, and only in accordance with these Terms.

Except as expressly permitted by these Terms, you may not:

Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content;
Use any illustrations, photographs, video, audio, or graphics separately from their accompanying text or context;
Remove or alter any copyright, trademark, or other proprietary notices; or
Use the Website or Content for any commercial purpose without the Company’s prior written consent.

Notwithstanding the foregoing, you may:

Temporarily store copies of Content in your device’s memory incidental to viewing the Website;
Allow your browser to cache files automatically for display enhancement purposes; and
Print or download a reasonable number of pages for your personal, non-commercial use only.

No right, title, or interest in or to the Website or any Content is transferred to you, and all rights not expressly granted are reserved by the Company. Any unauthorized use of the Website or Content constitutes a breach of these Terms and may violate applicable intellectual property laws.

Requests for permission to use Website content outside the scope of these Terms should be directed to: contact@outershed.com.

11. Trademarks. The Company name, business name, logos, trademarks, service marks, trade dress, and all related names, designs, slogans, and branding elements displayed on or in connection with the Website or Services (collectively, the “Company Marks”) are owned by the Company or its licensors. You may not use the Company Marks without the Company’s prior written permission. Nothing in these Terms grants you any license or right to use any Company Marks. All other names, logos, product names, service names, designs, and slogans appearing on the Website are the trademarks of their respective owners and are used for identification purposes only.

12. Monitoring, Enforcement, and Termination. We reserve the right, but do not assume any obligation, to monitor use of the Website and Services for compliance with these Terms and applicable law. To the extent permitted by law, we may take any action we deem appropriate, in our sole discretion, including but not limited to:

restricting or terminating your access to the Website or Services;
refusing, removing, or disabling access to any content or submissions made through the Website;
investigating suspected violations of these Terms or applicable law; and
cooperating with law enforcement, regulatory authorities, or court orders.

We may suspend or terminate your access to the Website or Services at any time, with or without notice, if we believe you have violated these Terms, engaged in unlawful conduct, or used the Website or Services in a manner that could create risk or liability for the Company or others. Termination of access does not relieve you of any obligations that by their nature should survive termination, including disclaimers, releases, indemnification obligations, and limitations of liability.

13. Content Standards and User Submissions (If Applicable). If the Website permits you to submit, upload, transmit, or otherwise provide content, information, or materials (such as inquiries, forms, reviews, or messages) (collectively, “Submissions”), you are solely responsible for such Submissions. All Submissions must comply with applicable laws and must not:

be unlawful, misleading, defamatory, abusive, obscene, or offensive;
infringe or violate the intellectual property, privacy, or other rights of any third party;
contain viruses, malware, or other harmful code;
impersonate any person or entity or misrepresent your affiliation; or
be used for commercial solicitation, advertising, or spam.

You acknowledge that Submissions are provided at your own risk. We do not guarantee confidentiality of any Submissions unless expressly stated in writing, and we are not responsible for the content, accuracy, or legality of user Submissions. We reserve the right, but not the obligation, to remove or restrict any Submissions that violate these Terms or that we determine, in our discretion, to be inappropriate or harmful.

14. Copyright Policy. The Company respects the intellectual property rights of others and expects users of the Website to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) (the “DMCA”), the Company will respond to properly submitted notices of alleged copyright infringement.

Notice of Alleged Copyright Infringement. If you believe that any material available on or through the Website infringes your copyright, you may submit a written notice of claimed infringement to the Company’s designated copyright agent. To be effective, the notice must include substantially the following information:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered, a representative list of such works;
Identification of the material claimed to be infringing and information reasonably sufficient to permit the Company to locate the material on the Website;
Your name, mailing address, telephone number, and email address;
A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Designated Copyright Agent. Notices of claimed copyright infringement should be sent to:

Counter-Notification. If you believe that material you submitted was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to the Company’s designated copyright agent. A counter-notification must include:

Your physical or electronic signature;
Identification of the material that has been removed or disabled and the location where the material appeared before it was removed;
A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and
Your name, address, telephone number, and a statement that you consent to the jurisdiction of the federal district court in the judicial district in which your address is located (or, if outside the United States, any judicial district in which the Company may be found), and that you will accept service of process from the person who submitted the original infringement notice.

Upon receipt of a valid counter-notification, the Company may restore the removed material unless the copyright owner files an action seeking a court order against the content provider within the time period required by law.

Repeat Infringers. In appropriate circumstances and in the Company’s sole discretion, the Company may disable or terminate access to the Website for users who are determined to be repeat copyright infringers.

15. Reliance on Information Posted. The information presented on or through the Website is provided solely for general informational purposes. While we strive to keep information accurate and current, we make no representations or warranties regarding the accuracy, completeness, reliability, or usefulness of any information on the Website. Any reliance you place on information obtained through the Website is strictly at your own risk. The Company disclaims all liability arising from reliance on such information by you or any other visitor to the Website, or by anyone who may be informed of its contents. The Website may include content provided by third parties, including booking platforms, service providers, or other external sources. All statements, opinions, or materials expressed by third parties are solely those of the respective authors or providers and do not necessarily reflect the views of the Company. The Company is not responsible or liable for the accuracy or content of third-party materials.

16. Changes to the Website. We may update, modify, suspend, or discontinue any part of the Website, its content, or available features at any time, with or without notice. The Website content may not always be complete, current, or up to date. We are under no obligation to update any information on the Website, and the Company will not be liable for any modification, suspension, or discontinuance of the Website or any portion thereof.

17. Information About You and Your Visits to the Website. All information we collect through the Website is governed by our Privacy Policy, which is incorporated into these Terms by reference. By accessing or using the Website, you consent to the Company’s collection, use, and disclosure of information as described in the Privacy Policy.

18. Linking to the Website and Social Media Features. You may link to our homepage for lawful, non-commercial purposes, provided that the link does not suggest any affiliation with, endorsement by, or approval from the Company without our prior written consent, and does not damage our reputation or take advantage of it.

The Website may include social media or sharing features that allow you to:

Link to certain content on the Website;
Share Website content through email or social media platforms; or
Display limited portions of Website content on third-party platforms, where such functionality is enabled by us.

You may use these features only as they are provided by the Company, only with respect to the content they are displayed with, and in compliance with these Terms and any additional instructions we provide.

You must not:

Establish a link in a manner that implies endorsement, sponsorship, or association with the Company;
Frame, mirror, or embed the Website or any portion of it on another website without our express written permission;
Use links or social media features in a way that is misleading, unlawful, or inconsistent with these Terms.

We reserve the right to withdraw linking permission or disable social media features at any time, without notice, in our sole discretion.

19. Links from the Website. The Website may contain links to third-party websites, platforms, or resources, including scheduling tools, booking platforms, payment processors, or social media sites. These links are provided for convenience only. The Company does not control, endorse, or assume responsibility for the content, policies, or practices of any third-party websites or services. Accessing any third-party site is done at your own risk and is subject to the terms and privacy policies of those third parties. The Company is not responsible or liable for any loss, damage, errors, or issues arising from your use of third-party websites, tools, or services, even if accessed through links on the Website.

20. Disclaimer of Warranties. The website and services are provided for general informational, scheduling, administrative, and wellness-related purposes only. While the company endeavors to provide accurate and current information, the company makes no representations or warranties regarding the completeness, accuracy, reliability, or suitability of any content made available through the website. The website and services do not constitute medical advice or healthcare services. Nothing on the website should be relied upon as a substitute for professional medical advice, diagnosis, or treatment. You are solely responsible for determining whether participation in any services is appropriate for you. To the fullest extent permitted by law, the company disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

21. “As-Is” and “As-Available” Basis. Your use of the website and services is at your own risk. The website, its content, and all services are provided on an “as is” and “as available” basis. The company does not warrant that the website or services will be uninterrupted, error-free, secure, or free from defects, or that any errors will be corrected. The company does not guarantee availability, functionality, or performance of the website or any features, including booking, scheduling, or waiver tools. Nothing in this section limits any rights that cannot be excluded under applicable law.

22. Limitation of Liability. To the fullest extent permitted by applicable law, in no event shall the company, its members, managers, employees, contractors, agents, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your access to or use of (or inability to access or use) the website or services. This includes, without limitation, damages for loss of profits, loss of data, business interruption, personal injury, or property damage, even if the company has been advised of the possibility of such damages. The company’s total cumulative liability for any claim arising out of or relating to the website or services shall not exceed the amount, if any, paid by you to the company for use of the website or services giving rise to the claim. Nothing in these terms limits liability for gross negligence, willful misconduct, or liability that cannot be limited under applicable New York law.

23. Indemnification. You agree to defend, indemnify, and hold harmless the company and its members, managers, employees, contractors, agents, successors, and assigns from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use or misuse of the website or services; (ii) your violation of these terms; (iii) your violation of any applicable law or regulation; or (iv) any information, materials, or content you submit through the website. This obligation survives termination of your use of the website or services.

24. Governing Law. These terms of service, and any dispute, claim, or controversy arising out of or relating to the website, the services, or these terms (including non-contractual claims), shall be governed by and construed in accordance with the internal laws of the State of New York, without regard to its conflict-of-laws principles (whether of the State of New York or any other jurisdiction).

25. Jurisdiction and Venue. Except where prohibited by applicable law, any legal action or proceeding arising out of or relating to these terms, the website, or the services shall be brought exclusively in the state or federal courts located within the State of New York. You knowingly and voluntarily consent to the personal jurisdiction of such courts and waive any objection based on improper venue or forum non conveniens. Nothing in this section limits the company’s right to seek injunctive or equitable relief in any jurisdiction to protect its intellectual property, confidential information, or other legal right.

26. Limitation of Time to Bring Claims. To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these terms, the website, or the services must be commenced within one (1) year after the claim accrues. Claims not brought within this time period are permanently barred. This limitation applies regardless of the legal theory asserted and survives termination of these terms.

27. Class Action Waiver. To the fullest extent permitted by law, you agree that any dispute, claim, or cause of action arising out of or relating to these terms, the website, or the services must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general action. If a court of competent jurisdiction determines that any portion of this class action waiver is unenforceable as to a particular claim, only that claim may proceed on a class or representative basis, and only to the extent required by law. All other claims shall remain subject to this waiver.

28. Waiver of Jury Trial. To the fullest extent permitted by law, each party knowingly, voluntarily, and irrevocably waives any right to a trial by jury in any action or proceeding arising out of or relating to these terms, the website, or the services, whether sounding in contract, tort, statute, or otherwise. This waiver applies to all claims, counterclaims, cross-claims, and third-party claims and survives termination of these terms. Each party acknowledges that it understands the legal effect of this waiver.

29. Relationship to Waivers and Facility Agreements. These terms apply to your use of the website and administrative or informational services only. Separate waivers, releases, assumptions of risk, and indemnification agreements may apply to in-person services or facility use, and such agreements shall control in the event of any conflict with these terms.

30. Assignment, Waiver, and Severability. This agreement may not be assigned by you in whole or in part. Any assignment made to the contrary shall be null and void. The company may assign this agreement at any time. No waiver by the company of any term or condition set out in these terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the company to assert a right or provision under these terms

31. Entire Agreement. The terms, our Privacy Policy, Cookie Policy, and any posted policies or service-specific terms applicable at the time of booking or use constitute the sole and entire agreement, as amended from time to time, between you and the company and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. To the extent these terms and the Privacy Policy conflict, the Privacy Policy controls. To the extent there is a conflict between the terms and any additional licensing agreement, such licensing agreements shall control.

32. Your Comments and Concerns.

This website is operated by OUTERSHED LLC, a New York limited liability company.

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy (above) in the manner and by the means set out therein.

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: contact@outershed.com.

All questions about billing and balances should be directed to: contact@outershed.com.

Acceptance of the Terms Of Service

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